Consultancy Project Approach
- Analysis:
- Compliance with TJC standards for oxygen, home ventilators, and other respiratory-related DME.
- The staff were evaluated for compliance with human resources, performance improvement and patient care standards (individual patient tracers conducted).
- VA hospital discharge and respiratory care staff interviewed relative to the quality of the provision respiratory-related services.
- Analysis of organizational compliance with TJC standards (systems tracers conducted).
- Process Design:
- Systems and individual patient tracer results compared against TJC standards.
- Gaps identified between organizational operations and TJC standards.
Project Description
Client: A Southern-US Veteran’s Administration (VA) home care program desiring Joint Commission (TJC) accreditation preparation.
Category: Home Care Program
Date: Summer 2009
Consulting Firm: HME Professional, Hustonville, KY
Assigned Consultants: R. Floro (Current E-Sleep Consulting Partner and Consultant)
Services Provided:
- Analysis
- Process Design
Problems:
- Incomplete compliance with TJC standards
- Underperforming compared to organizational performance improvement benchmarks.
Results (within 3 months):
- The organization complied with all consultant recommendations within 90 days of the conclusion of the project.
- Full Joint Commission accreditation was achieved.
- Only two Requirements for Improvement RFI’s) were noted by the TJC survey team during subsequent survey.
- Performance improvement scores met or exceeded organizational benchmarks prior to TJC on-site survey.